Lauren Pong

Digital & Customer Experience Executive

A defender of the customer, Lauren is responsible for user experience and quality management of Ebb & Flow’s customer-facing digital and e-commerce platforms. She also manages various touch-points and marketplaces, validating information integrity and making sure that the customer is always heard.

Lauren started her career in marketing, working for several agencies and companies in Australia & Singapore, before making the transition into User and Customer Experience. She holds a Bachelor’s degree in Liberal Studies, specialising in Marketing & International Business from The University of Sydney.

Lauren sees Ebb & Flow as an intersection of three of her passions: food, people and innovation. It’s here where she hopes to be able to contribute towards revolutionising what food means to everyone, sustainably.

Loves to eat...


Loves to drink...

Yakult Green Apple

Secret superpower is...

9 lives

Lives by the quote...

Continuity where it counts. Completion every time.

Lauren Pong