Ebb & Flow Group is seeking a highly motivated, empathetic and detail-oriented Senior E-Commerce Executive, ready to create compelling and captivating work with a dynamic team. The name of your game will be to take control and ownership of our online sales channels, particularly our Japanese Seafood e-commerce store, Supafresh Japan, ensuring that operations and fulfilment go without a hitch, as well as making sure that our customers are delighted at every step of their experience.

Jobs at Ebb & Flow

Senior E-Commerce Executive

You'll work with...

Our Product & Customer Experience team works closely with all other departments to design our products and ensure they look, feel and are experienced perfectly by all our customers. The team is looking for tech-savvy generalists who are highly customer-centric and have a passion for product design.

Your work will involve...

  • Working with our Product & Customer Experience team to deliver an exceptional online buying experience for our digital brands, in particular Supafresh Japan and Kairos Caviar 

  • Providing e-commerce support, including product/SKU, order and inventory management 

  • Managing the packing of orders, order consolidation, order slip preparation and labelling, as well as weekly coordination of deliveries with our Operations team - Directly interacting with our customers to deliver best-in-class customer support 

  • Responsible for web content research, building new and updating existing webshops 

  • Coordinating the launch of seasonal bundles & promotions with our Marketing team 

  • Assisting with product quality control

To succeed in this role, you'll need...

  • At least 3 years of professional experience in e-commerce, logistics or customer service 

  • The ability to work collaboratively in a dynamic team whilst remaining an independent problem solver who can work well without direct supervision 

  • To be curious, open-minded, optimistic, motivated, responsible and excited by challenges

  • Excellent verbal and written communication skills; fluency in Mandarin and/or Japanese in addition to English is a plus 

  • To be willing to handle fresh seafood. You will get your hands dirty (at least once a week) handling fresh fish. If you cannot or are unwilling to handle fish at least once a week, this job is not for you.

Perks that come with the job include...

  • Great autonomy and flexibility - we care less about how you work and more about the end result

  • A fun, energetic and fast-paced work environment

  • Lots of responsibility very early on – we don’t micromanage and want to hear your ideas

  • A steep learning curve and a closely-knit team to help you grow

  • After-work drinks and team dinners

  • Plenty of freebies and discounts at all our partner brands